Terms and conditions
1. Cake Design (General)
All cakes are made to order. You can browse my portfolio for inspiration, or I can design something unique to you. Any cake ordered from a picture or photo of a cake produced elsewhere can only be reproduced by us as my interpretation of the cake and will not be a replica. Please be aware that copyright also protects some designs and, therefore, cannot be copied.
2. Wedding Cake Tasting & Consultation
Consultations are by appointment only. I will sit with you and go through all the details and options for your wedding cake – from design and portion size to the final set up at your venue. Moreover, during the meeting, you will get the chance to taste some of the delicious flavours pre-chosen by you from the list.
A fee of £25 is required for all consultations and tasting, and this is non-refundable. However, the £25 is redeemable against all orders over the value of £450.
3. Serving sizes
My standard cake serving sizes are 1 “x2″ x3.5” high. Cake serving sizes are estimated. Speciality cakes, carved cakes and method of slicing may affect the total serving number. Customers must understand, accept these terms and order their products accordingly after having considered these variables. I can provide cake cutting guides (except carved cakes) with all my orders for you to follow to get the ordered servings if requested.
4. Orders
* One-month notice for celebration cakes, secured with deposits.
* A three-month notice is needed for wedding cakes, secured with deposits.
Sometimes I might be able to accommodate a cake at shorter notice depending on my schedule and the design of your cake and the availability of the date, so please contact us to discuss.
5. Deposits
All deposits become due once you have placed, checked and confirmed the details of your order. I will hold your date no later than one week after booking. After this time, your date is not guaranteed and will still be available to other customers. I will not treat your order as accepted until your deposit has been received.
* All celebration cake orders require a non-refundable deposit of 50%. Short notice orders that are placed within seven days of the collection date are an exception to this and must be paid in full on ordering.
* For wedding cakes, a non-refundable deposit of 50% is required to secure your order. Short notice orders placed within one month of the wedding date are the exception to this; they should be paid in full at the time of ordering.
Please note that all deposits are NON-REFUNDABLE and NON-TRANSFERABLE. If you cancel your order deposits paid are strictly NON-REFUNDABLE. In the unlikely event that I need to cancel your order, any deposits paid will be FULLY REFUNDED. Reasons I may need to cancel – death, injury, illness (due to health and safety regulations), severe medical conditions or an accident of myself or any immediate family member.
6. Final Balance Payments
All orders (except Wedding Cakes)
If you wish to pay the balance by cheque, PayPal or direct transfer, this must be paid seven days before delivery/collection.
Wedding Cakes
* Final payment for your wedding cake is required no later than three weeks before your collection/delivery date. I will not release your cake to you until payment has been received in full. I accept no responsibility for any loss howsoever caused for non-delivery under these circumstances.
7. Non-Payments
Please note, if full payment of the wedding cake is not received 21 days before the delivery, collection and set-up date, it is assumed that the cake has been cancelled. The cancellation policy, therefore, applies in all cases. If after the 21-day deadline you try to make a payment, I reserve the right to refuse your trade in all cases with complete loss of your 50% deposit.
8. Cake Design alterations
Your cake is important to us so; please take the time to check the details of your quote/order carefully. It is your responsibility to contact us of any changes required to your original order. I will try and accommodate any changes where possible. I cannot guarantee to do so and reserve the right to increase the price quoted for any extra work required.
Any changes made to your original design are subject to a change in the quoted price. Included are supplies that may no longer be needed but have already been purchased. Please note I am unable to make any changes within seven days of the delivery/collection date for celebration cakes or within three weeks of the wedding date.
9. Change of Occasion date
If for any reason you need to re-arrange your occasion date, I will try my best to accommodate these changes at no additional charges; provided sufficient notice is given and that I can offer a cake for the re-arranged occasion date. I will do my best to accommodate your order but CANNOT GUARANTEE to be able to do so. If I am already fully booked for your new occasion date and unable to provide the cake, it would not be possible to refund your deposit. Please bear this in mind when ordering, as any payment given is non-refundable and non-transferable.
10. Collection
Prior arrangement is required to collect all orders within a time slot mentioned in your order form. A signature is needed for cake collection, confirming that you have received your order in good condition and as specified. I will not accept liability for any damage sustained to the cake once it has been collected and signed for.
11. Delivery
Delivery should be arranged at the time of ordering or as soon as possible afterwards.
* Delivery is free on all orders over £200 within a 10-mile radius of my Business and 60p per mile after that. Distances are calculated using Google maps. However, for the delivery within the Congestion Charge an additional fee of £15 will be added to the total cost.
It is your responsibility to ensure that you have provided correct delivery information and to ensure that the venue is open and available at the arranged time. At the venue, should I have to wait to gain entry, you will be billed for the time at a rate of £15 per hour. If no-one is available to receive the cake at the agreed delivery time, your order will be returned to my Business, and I will contact you to arrange an alternative delivery time; for which a charge will be payable. My company accepts no responsibility for any loss or consequential loss incurred by the customer as a result.
12. Set-Up
While I try to ensure that your cake is presented looking it’s very best, the stability or levelness of the table upon which the cake is displayed or the quality of the surrounding around the cake is not in my control. Please ensure, the ‘cake presentation table’ is stable, level and sturdy enough to hold the cake. A large six-tier rich fruit wedding cake can weight up to 7Kg. Please also remember that chocolate-covered cakes can melt under extreme conditions as are found within a marquee on a hot Summers day. If the cake is to be set up by the venue staff, I will leave instructions on how the cake is to be displayed and obtain a signature to verify that I have done so. Once the cake is delivered or collected, set-up, and signed for, I am not responsible for any interference or damage to the cake.
13. Non-Edible supplies
Your order may contain some non-edible items such as ribbons, flower, feather holders or wires in sugar flowers. On delivery, I will make the recipient aware of any non-edible items that must be removed before the cake is sliced and served.
14. Cakes made with Fresh Flowers
This type of design is not available by us.
15. Quality and storage of your cake
Your sponge cake will be baked as close to your delivery/collection day as possible to ensure quality and freshness. Cakes covered with sugar paste should be stored in a cool, dry place, preferably in the box that they are supplied in. They should not be refrigerated. I suggest that sponge cakes should be eaten as close to the delivery/collection date as possible. My Business advises that all food must be consumed within 24 hours of the first serving. Any food consumed after 24 hours or later is at the client’s discretion and becomes their responsibility. Once food has been delivered, the responsibility of consumption lies with the customer and, therefore, indemnifies my Business of all liability for personal use.
16. Allergies (Precautionary Measure)
Please be aware that while your cake may not be made with nuts or a nut product, it will have been prepared in a kitchen where nut products may be used in other cakes and fillings. I cannot guarantee that your cake will be free from all nut traces. All of the cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts. It is your responsibility to inform your guests of this allergy information. I shall not be held liable for any allergic reaction resulting from consumption of the cake. Please contact us to discuss any allergy or special dietary requirements. Cakes can be made gluten free/nut free/alcohol free by request but please BE AWARE that although these ingredients are removed from the cakes we cannot guarantee that any of our cakes are completely free of all traces for people who are highly sensitive.
17. Weather
Heat and humidity can adversely affect your cake. In warmer months, it is advised that the cake is kept in an air-conditioned area or, at the very least, a cool place. (Refrigeration is not recommended for fondant cakes). It is strongly suggested that cakes being collected by the customer be transported in an air-conditioned vehicle. You understand that I am in no way responsible for any damage that may occur due to weather conditions.
18. Exemption
Where damage does occur at the irrefutable fault of my Business, a partial or full refund may be given, this will be determined on an individual basis. Proof must be provided immediately, either in person or by way of pictorial evidence. The customer is made aware that specific designs (e.g., topsy-turvy) are more structurally sensitive than others; improper handling can lead to damage. Assuming all precautions have been taken by us, to provide you with proper structural support; I accept no liability for any damage that may occur once the cake is in the customer’s possession.