Your cake is important to us so; please take the time to check the details of your quote/order carefully. It is your responsibility to contact us of any changes required to your original order. I will try and accommodate any changes where possible. I cannot guarantee to do so and reserve the right to increase the price quoted for any extra work required. 

Any changes made to your original design are subject to a change in the quoted price. Included are supplies that may no longer be needed but have already been purchased. Please note I am unable to make any changes within seven days of the delivery/collection date for celebration cakes or within three weeks of the wedding date.

Prior arrangement is required to collect all orders within a time slot mentioned in your order form. A signature is needed for cake collection, confirming that you have received your order in good condition and as specified. I will not accept liability for any damage sustained to the cake once it has been collected and signed for.

Delivery should be arranged at the time of ordering or as soon as possible afterwards.

* Delivery is free on all orders over £200 within a 10-mile radius of my Business and 60p per mile after that. Distances are calculated using Google maps. However, for the delivery within the Congestion Charge an additional fee of £15 will be added to the total cost.

It is your responsibility to ensure that you have provided correct delivery information and to ensure that the venue is open and available at the arranged time. At the venue, should I have to wait to gain entry, you will be billed for the time at a rate of £15 per hour. If no-one is available to receive the cake at the agreed delivery time, your order will be returned to my Business, and I will contact you to arrange an alternative delivery time; for which a charge will be payable. My company accepts no responsibility for any loss or consequential loss incurred by the customer as a result.

This type of design is not available by us.

Please be aware that while your cake may not be made with nuts or a nut product, it will have been prepared in a kitchen where nut products may be used in other cakes and fillings. I cannot guarantee that your cake will be free from all nut traces. All of the cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts. It is your responsibility to inform your guests of this allergy information. I shall not be held liable for any allergic reaction resulting from consumption of the cake.

Where damage does occur at the irrefutable fault of my Business, a partial or full refund may be given, this will be determined on an individual basis. Proof must be provided immediately, either in person or by way of pictorial evidence. The customer is made aware that specific designs (e.g., topsy-turvy) are more structurally sensitive than others; improper handling can lead to damage. Assuming all precautions have been taken by us, to provide you with proper structural support; I accept no liability for any damage that may occur once the cake is in the customer’s possession.